Shipping Policy

Last updated: 13 September 2026

We want your order to reach you as smoothly as possible. Below you'll find everything you need to know about our shipping and delivery process.

Free Shipping

We offer FREE shipping on all orders. There is no minimum purchase required.

Delivery Time

Our estimated delivery time is 7–12 business days.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, public holidays or periods of high demand.

Order Processing

Once your order has been confirmed, it will be prepared for dispatch. You will receive a confirmation email when your order has been shipped.

Order Tracking

Once your order has been dispatched, you will receive tracking information by email, where available.

Please allow some time for tracking information to update after your parcel has been handed over to the carrier.

Incorrect Shipping Address

Please make sure your delivery address is correct before completing your order.

If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may no longer be able to change the delivery address.

Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If your tracking has not updated for an extended period or you believe your parcel may be lost, please contact our customer service team. We will investigate the situation with the carrier.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible with your order number and photographs showing the damaged item and packaging. We will review the situation and assist you accordingly.

Contact Us

If you have any questions about your delivery, please contact our customer service team at:

Please include your order number so we can assist you as quickly as possible.